FAQ

When will my order ship?

It usually takes me around a week (on average) to get all orders packaged and delivered to my local post office. Being away at conventions can also delay how quickly I can get orders sent out, but if I'm away for any extended period, I'll temporarily close my store. Anyway, if you do not get an email about the status of your order after 7 days, send me a message for an update! 

Once it's shipped, you'll get an email which should contain tracking information. For International orders: Not all countries support full package tracking, but it should at least show you once it's made it to your country! 

Small orders (stickers, pins, + smaller books) will use USPS First Class 3-day shipping. Anything heavier than 1 lb. will use USPS Priority Shipping which is usually also 2-3 days. That can vary depending on what day you order on and how far the package has to go, of course, but that's the average! For International orders: I believe the usual delivery time is 1-3 weeks! If your order has not arrived after 3 weeks, send me an message and I'll look into it.

Is your packaging discreet?

All orders are shipping in generic kraft/cardboard packaging, with no decoration or branding to indicate the contents. The only indication of the packag contents will be the name of the shipper on the address line - "Brae Art" - which is thankfully vague enough to not be easily searchable. So yeah, as discrete as it can be! 

Something that used to be in your shop isn't available anymore. Will it come back?

Hopefully, yeah! I'm always doing my best to keep my stock consistent, but sometimes I just gotta open the store with what i've got on hand. If you want to know the restocking status of any specific item, send and email to [email protected] !

Something is sold out. Will it be restocked?

Probably! If you're curious about a certain sold-out product, send an email to [email protected]!

There's a chance I either happen to have a few left in storage, or plan to restock very soon and will let you know approximately when it will be restocked.

What does "Coming Soon" mean?

"Coming Soon" usually means the product is sold out, but that I plan to have it restocked and available in my store again very soon.